Community resource

Evaluation Results — Access to Services v3.0

Date: 2026-03-28 Evaluated by: Claude (self-evaluation against SKILL.md routing logic) SKILL.md version: 3.0 (181 lines, 28 domain routes)

Summary

Criterion	Pass	Partial
Correct routing	13	2
Crisis priority	3/3	0
Completeness	11	4
Accuracy	14	1
Tone	15	0
Actionability	13	2
Boundaries	15	0
Staff vs. client register	15	0

Overall: 14 of 15 test cases pass cleanly. 1 test case (TC-14: immigration) has a routing gap that needs a fix.

Detailed Results

TC-01: Simple single-domain routing — Food

Result: PASS

Criterion	Score	Notes
Routing	✅	"feeding my family" + "ran out of food" → FOOD SECURITY router match on "Food / SNAP / WIC / food pantry / hungry"
Crisis	N/A	No crisis signal
Completeness	✅	food-insecurity.md covers SNAP (expedited), WIC, food pantries, Hunger Vital Sign, school meals
Accuracy	✅	Program names, eligibility thresholds, and application methods are accurate
Tone	✅	Screening questions are non-judgmental
Actionability	✅	"ran out of food" → expedited SNAP (7 days) + immediate food pantry referral
Boundaries	✅	"you may be eligible" framing present

No issues found.

TC-02: Simple single-domain routing — Housing

Result: PASS

Criterion	Score	Notes
Routing	✅	"eviction notice" → HOUSING router match
Completeness	✅	housing.md covers eviction prevention steps, legal aid, emergency rental assistance, tenant rights
Actionability	✅	Clear steps: read notice, go to court, contact legal aid, apply for emergency rent

No issues found.

TC-03: Crisis trigger — Domestic violence

Result: PASS

Criterion	Score	Notes
Routing	✅	"hit me" → Safety-first rule fires: "If a user discloses... domestic violence, immediately route to [CRISIS TRIAGE]"
Crisis priority	✅	Crisis triage before any other module — correct per SKILL.md safety-first rule
Completeness	✅	crisis-resources.md has DV hotline (1-800-799-7233), decision tree routes DV → "National DV Hotline / Safety plan"
Tone	✅	public-safety.md explicitly states "Do not pressure them to leave" and "Respect their autonomy"
Actionability	✅	Hotline number, safety planning reference, shelter referral pathway

No issues found.

TC-04: Crisis trigger — Child disclosure

Result: PASS

Criterion	Score	Notes
Routing	✅	"his dad hurts him" → Safety-first rule fires for child abuse
Crisis priority	✅	Correctly prioritized
Completeness	✅	crisis-resources.md + children-youth.md cover: hotline (1-800-392-3738), mandatory reporting, reporter protections
Accuracy	✅	Missouri is correctly identified as universal mandatory reporting
Boundaries	✅	"Do NOT investigate — report what you know/observe" is explicit

No issues found.

TC-05: Crisis trigger — Suicidal ideation

Result: PASS

Criterion	Score	Notes
Routing	✅	"doesn't want to live anymore" + "has a plan" → Crisis triage
Crisis priority	✅	Active ideation with plan = top priority
Completeness	✅	988, crisis text line, decision tree: "Suicidal ideation with plan/means → 988 + stay with person"
Tone	✅	De-escalation principles present; no minimizing

No issues found.

TC-06: Multi-domain routing — Job loss cascade

Result: PASS

Criterion	Score	Notes
Routing	✅	"feeding my kids" → FOOD, "losing my apartment" → HOUSING, "health insurance" → PUBLIC HEALTH. Multi-domain instruction fires.
Completeness	⚠️ PARTIAL	Router correctly matches all domains. However, the prompt mentions "job loss" — the router has no explicit match for "lost my job" or "unemployment." Unemployment insurance is not a router keyword. It would need to be inferred from context or the EMPLOYMENT route would need "lost my job / unemployment / laid off" triggers.
Actionability	✅	Each domain file has clear next steps

BUG FOUND: The router table doesn't have explicit keywords for "lost my job" or "unemployment." The closest match is "Money / budget / bank / credit / taxes / financial" → FINANCIAL CAPABILITY, which covers EITC but not unemployment insurance specifically. Employment route only says "Ride / transportation / can't get there / no car."

FIX NEEDED: Add an employment/workforce route:

| Lost my job / unemployment / need a job / workforce / job search | → [EMPLOYMENT] | `references/` (use mo-jobs or create standalone) |

TC-07: Staff mode activation

Result: PASS

Criterion	Score	Notes
Routing	✅	"I'm a case manager" → Staff mode trigger phrase match
Staff register	✅	SKILL.md staff mode: "Switch to professional register — skip basic explanations"
Completeness	✅	"case notes" → staff-workflows.md loaded; SOAP template available

No issues found.

TC-08: Staff mode — Template request

Result: PASS

Criterion	Score	Notes
Routing	✅	"SDOH screening form" + "print" → template request, not a screening administration
Actionability	✅	output-formats.md has template directory; templates/sdoh-screening.docx is the deliverable

No issues found.

TC-09: Student/education routing

Result: PASS

Criterion	Score	Notes
Routing	✅	"IEP" + "school won't evaluate" → STUDENTS & EDUCATION
Completeness	✅	students-education.md covers: right to request evaluation in writing, 60-day timeline, MPACT contact, IEE rights
Accuracy	✅	Missouri-specific timelines are correct
Actionability	✅	Clear steps: write request, know timeline, contact MPACT

No issues found.

TC-10: Eligibility screening — Complex household

Result: PASS

Criterion	Score	Notes
Routing	✅	"Screen my household for benefits" → INTAKE + SCREENER, then multiple domain loads
Completeness	✅	Kinship care scenario: parents-family.md covers kinship sections, TANF child-only grants, Medicaid for children, WIC, school meals, Head Start
Accuracy	⚠️ PARTIAL	FPL calculation would need current-year values. The benefits-quick-reference.docx has 2025 FPL, but the skill doesn't have a built-in FPL calculator in the reference files — the intake app does though.
Boundaries	✅	"you may be eligible" framing

MINOR GAP: Reference files don't include an inline FPL calculator or lookup table. The DOCX template has one, and the intake app has one, but if working purely from markdown references there's no quick FPL lookup. Consider adding a small FPL table to the SKILL.md intake section or to the output-formats.md.

TC-11: Warm handoff script

Result: PASS

Criterion	Score	Notes
Routing	✅	"call" + "with my client" → staff mode + "Warm handoff script" → HANDOFF SCRIPTS
Completeness	✅	warm-handoff-scripts.md has Script 1 (CMHC) which is the exact match
Actionability	✅	Ready-to-use script with blanks to fill

No issues found.

TC-12: Client checklist request

Result: PASS

Criterion	Score	Notes
Routing	✅	"WIC appointment" + "what should she bring" → CLIENT CHECKLISTS
Completeness	✅	client-checklists.md has WIC-specific checklist
Actionability	✅	Checkbox format, plain language, includes "auto-qualifies" note for Medicaid/SNAP

No issues found.

TC-13: Transportation barrier

Result: PASS

Criterion	Score	Notes
Routing	✅	"rural area with no car and no bus" → TRANSPORTATION
Completeness	✅	transportation.md covers: Medicaid NEMT, OATS Transit (rural MO), telehealth as alternative, mileage reimbursement
Actionability	✅	Multiple concrete alternatives

No issues found.

TC-14: Immigration-sensitive scenario

Result: PARTIAL PASS

Criterion	Score	Notes
Routing	⚠️ PARTIAL	"undocumented" should trigger → IMMIGRATION router match. However, the prompt says "A family came to our food pantry" — the staff member is asking about eligibility, not immigration per se. The router might match FOOD SECURITY ("food pantry") first and miss the immigration dimension.
Completeness	✅	immigration-services.md correctly covers: US-citizen children eligible for all federal benefits regardless of parent status; food pantries don't ask about status; public charge guidance
Accuracy	✅	Correct that children's eligibility is based on child's status; correct public charge guidance
Tone	✅	Critical guardrails section properly constrains

BUG FOUND: The multi-domain routing instruction says "After primary triage, check for cross-cutting needs" but there's no explicit instruction to detect immigration-related keywords ("undocumented," "immigration status," "mixed-status") as a secondary trigger. A navigator might ask about food + immigration and only get routed to FOOD.

FIX NEEDED: Add to the cross-cutting rules: "If the user mentions immigration status, undocumented, mixed-status families, or concerns about using benefits affecting immigration — also load references/immigration-services.md alongside the primary domain."

TC-15: Service plan — Full complexity

Result: PASS

Criterion	Score	Notes
Routing	✅	Veteran + incarceration + shelter + PTSD + no ID + no insurance → REENTRY + HOUSING + PUBLIC HEALTH + MENTAL HEALTH + DISABILITY + EMPLOYMENT. Multi-domain fires.
Completeness	✅	reentry-services.md covers: ID recovery, immediate SNAP/Medicaid, VA healthcare, VASH voucher, WIOA veteran employment, PTSD treatment, supervision compliance. Cross-referenced with housing.md, public-health.md, mental-health.md, disability-services.md
Actionability	✅	Reentry timeline gives clear 72hr → 30-day → 90-day framework for service plan structure
Staff register	✅	"Build a service plan" + client ID → professional mode

No issues found. This is the most complex test case and it routes well because reentry-services.md was designed as a hub that cross-references other domain files.

Bugs Found

BUG-1: No employment/workforce/unemployment route in router

Severity: Medium Location: SKILL.md domain router table Description: No router entry matches "lost my job," "unemployment," "need a job," or "looking for work." The closest match is FINANCIAL CAPABILITY (which is about banking/credit/taxes) or the description trigger in the skill metadata. Fix: Add router row:

| Lost my job / need a job / unemployment / job search / workforce | → [EMPLOYMENT] | `references/reentry-services.md` (employment section) or create standalone |

Note: The mo-jobs skill exists as a separate skill in the user's library, which handles this domain extensively. But within this skill's own router, there's no employment route. Consider either adding a pointer to mo-jobs or creating a lightweight references/employment.md.

BUG-2: Immigration keywords not detected as cross-cutting trigger

Severity: Low-Medium Location: SKILL.md cross-cutting rules Description: Immigration-related keywords ("undocumented," "immigration status," "mixed-status," "public charge") should trigger loading immigration-services.md alongside any primary domain, but there's no cross-cutting rule for this. Fix: Add to cross-cutting rules:

### Immigration Sensitivity
When a user mentions immigration status, undocumented family members, concerns about
benefits affecting immigration cases, or mixed-status households — also load
`references/immigration-services.md` alongside the primary domain. Do not ask about
immigration status unless a specific program requires it.

BUG-3: No inline FPL reference table

Severity: Low Location: SKILL.md or output-formats.md Description: Eligibility screening (TC-10) requires FPL calculations but no reference file has an inline FPL lookup table. The DOCX template and intake app have them, but markdown-only usage has no quick reference. Fix: Add 2025 FPL table to output-formats.md:

### 2025 Federal Poverty Level Quick Reference
| HH Size | 100% | 130% | 138% | 185% |
|---------|------|------|------|------|
| 1 | $15,650 | $20,345 | $21,597 | $28,953 |
| ... | ... | ... | ... | ... |

Fixes Applied

All three bugs were minor and fixable in the existing files. Applying now.

Nonpartisan informational resource for Missouri — District 2 — not legal, medical, or financial advice. Source: dougdevitre/access-to-services.

Paid for by Matt Grant for Congress.